24/7 online shop. PICK UP available for online orders. All visits by appointment only.

SHIPPING, DELIVERY, PICK UP options


🚚 SHIPPING & DELIVERY POLICY

 

LanaNova.Store

Last updated: 23 March 2026

1. GENERAL INFORMATION

This Shipping & Delivery Policy applies to all orders placed via lananova.store.

We aim to process and deliver all orders efficiently while maintaining product quality and customer satisfaction.

2. ORDER PROCESSING

  • Orders are processed within 1–2 business days unless otherwise stated
  • Orders placed after cut-off times may be processed the following business day
  • During peak periods (holidays, promotions), processing times may be extended

You will receive an order confirmation and delivery notification once your order is ready or dispatched.

3. ORDER DEADLINE (RUSSIAN SCHOOL DELIVERY)

For Saturday school deliveries:

👉 All orders must be placed by Friday 3:00 PM (Perth time)

Orders placed after this deadline will be scheduled for the next available delivery date or might be canceled.

4. SHIPPING METHODS

We offer the following delivery options:

4.1 Australia Post

  • Parcel Post (Standard)
  • Express Post

Shipping cost is calculated at checkout based on:

  • destination
  • parcel size
  • weight (maximum 22kg per parcel)

4.2 Courier Delivery (ARAMEX or other)

 

  • Available within Perth and WA
  • Weekday delivery only
  • Rates start from $25+
  • Final cost depends on location and parcel size

 

 

 

4.3 Local Delivery (Landsdale Area)

  • Available within 6 km radius of Landsdale WA 6065
  • Minimum order: $99
  • Option appears automatically at checkout if eligible

5. FREE SHIPPING

  • Available for orders $199 and above (WA only)
  • Exclusions apply (see Section 8)

6. PICK-UP OPTIONS

6.1 Local Pick-Up — Landsdale 6065 WA

  • Location: Landsdale WA 6065
  • Minimum order: $50
  • Select Local Pick-Up at checkout

 

 

 

6.2 Event Pick-Up

  • Free pick-up at selected markets and festivals
  • Available only on announced dates
  • Details provided via social media and newsletters @lananova.store

 

 

 

7. RUSSIAN SCHOOL PICK-UP (SATURDAY SERVICE)

Available during WA school terms only

(Not available during school holidays)

7.1 Bateman — Russian School Mosaica

  • Address: 50 Murdoch Drive, Bateman WA
  • Time: Saturday 11:00 – 13:00
  • Free pick-up
  • Available on selected Saturdays only

7.2 Subiaco — Russian School at Perth Modern School

  • Address: 90 Roberts Road, Subiaco WA
  • Time: Saturday 10:00 – 12:00

 

Delivery Terms:

  • Free delivery for orders $199+
  • Orders below $120 incur $10 handling & transport fee
  • Minimum order: $120

8. SPECIAL SHIPPING CONDITIONS

8.1 Frozen Products

Includes (but not limited to):

  • herring
  • rye bread
  • cottage cheese
  • salo

Requirements:

  • Must be shipped via Express Post only
  • Not eligible for standard shipping

8.2 Heavy & Bulk Items

Includes:

  • glass jars and bottles
  • large grain packs (e.g. 3kg buckwheat)

Conditions:

  • Additional shipping fees apply
  • Automatically calculated at checkout

9. DELIVERY TIMEFRAMES

Estimated delivery times depend on:

  • location
  • selected shipping method

Typical timeframes:

  • Perth local: 1–3 business days
  • WA regional: 2–7 business days
  • Interstate / NZ: varies by carrier

Delays may occur due to:

  • courier issues
  • peak seasons
  • external factors beyond our control

10. DELIVERY & COLLECTION RESPONSIBILITY

  • Customers must provide accurate contact details
  • Orders must be collected within the specified time window

Failure to collect may result in:

  • additional fees
  • return of goods at customer expense
  • cancellation of the order with extra fee

 

 

 

11. UNDELIVERED / RETURNED ORDERS

If delivery cannot be completed due to:

  • incorrect address
  • customer unavailability
  • failure to collect

We reserve the right to:

  • charge redelivery fees
  • cancel the order
  • deduct shipping costs from refunds

12. SHIPPING COVERAGE

We deliver to:

  • All Australia
  • Western Australia
  • Tasmania
  • New Zealand

13. LIABILITY & QUALITY

We take care to package all products securely.

However, we are not responsible for:

  • delays caused by third-party couriers
  • damage caused during transit by external carriers

If you receive a damaged order, please contact us within 24 hours with photos.

14. CONTACT

For all delivery-related inquiries:

📧 Email: lananovastore@gmail.com

🌐 Website: lananova.store

 

 

 

💛 OUR COMMITMENT

 

We carefully prepare and deliver every order to bring you high-quality Slavic products with care, reliability, and attention to detail.