24/7 online shop. PICK UP available for online orders. All visits by appointment only.

Terms of service


📄 TERMS OF SERVICE

LanaNova.Store

Last updated: 23 March 2026

1. OVERVIEW

This website is operated by LanaNova.Store. Throughout the site, the terms “we”, “us” and “our” refer to LanaNova.Store.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, including all referenced policies (Shipping Policy, Refund Policy, Privacy Policy).

If you do not agree, you may not access the website or use our services.

Our store is hosted on Shopify Inc.

2. ELIGIBILITY

By using this site, you confirm that:

  • you are at least 18 years old, or
  • you have consent from a parent/guardian

You agree not to use our products or services for any unlawful purpose.

3. GENERAL CONDITIONS

We reserve the right to:

  • refuse service to anyone at any time
  • limit or cancel orders
  • restrict quantities per customer, household, or order

You agree not to:

  • reproduce or resell our content or services without permission
  • interfere with the operation or security of the website

4. ACCURACY OF INFORMATION

We aim to ensure all information is accurate, but:

  • product descriptions, pricing, and availability may change
  • errors may occur and may be corrected without notice

Use of information on this site is at your own risk.

5. PRODUCTS & SERVICES

  • Some products may be available in limited quantities
  • We reserve the right to limit or discontinue any product

We make every effort to display products accurately, however:

  • colours and images may vary depending on your device
  • packaging may differ slightly from images

6. FOOD & PRODUCT DISCLAIMER (IMPORTANT)

Many products sold on our website are food and perishable items.

By purchasing, you acknowledge that:

  • storage and handling after delivery is your responsibility
  • we are not responsible for spoilage due to:
    • delayed collection
    • incorrect storage
    • failure to follow handling instructions

Frozen and perishable goods require timely collection or appropriate shipping methods.

7. PRICING & SERVICE MODIFICATIONS

  • Prices may change without notice
  • We may modify or discontinue services at any time

We are not liable for any such changes.

8. ORDER ACCEPTANCE & BILLING

We reserve the right to:

  • refuse or cancel any order
  • limit quantities
  • reject suspicious or reseller orders

You agree to provide accurate and complete information.

9. SHIPPING & DELIVERY

All shipping and delivery terms are governed by our Shipping Policy.

Key conditions include:

  • delivery timeframes are estimates only
  • delays may occur due to third-party carriers
  • customer is responsible for providing correct delivery details
  • failure to collect orders may result in cancellation or additional fees

10. RETURNS & REFUNDS

All returns and refunds are governed by our Refund Policy.

Key principles:

  • no refunds for change of mind
  • returns only accepted under approved conditions
  • perishable goods are generally non-returnable

11. THIRD-PARTY SERVICES

We may provide access to third-party tools or links.

We are not responsible for:

  • third-party content
  • external websites
  • services provided by third parties

Use them at your own risk.

12. USER CONTENT

If you submit comments, reviews, or content:

  • you grant us the right to use, publish, and distribute it
  • you confirm it does not violate any laws or rights

We may remove content at our discretion.

13. PROHIBITED USES

You may not use this site:

  • for unlawful purposes
  • to transmit malware or harmful code
  • to collect personal data unlawfully
  • to harass, abuse, or discriminate

Violation may result in termination of access.

14. DISCLAIMER OF WARRANTIES

All services and products are provided:

👉 “as is” and “as available”

We do not guarantee:

  • uninterrupted or error-free service
  • accuracy or reliability of results

15. LIMITATION OF LIABILITY

To the maximum extent permitted by Australian law:

LanaNova.Store is not liable for:

  • indirect or consequential damages
  • loss of profits, data, or business
  • delays caused by third-party carriers

Where liability cannot be excluded, it is limited time

👉 replacement, repair, or refund of the product

16. INDEMNITY

You agree to indemnify and hold LanaNova.Store harmless from any claims arising from:

  • your breach of these Terms
  • misuse of the website
  • violation of any laws

17. SEVERABILITY

If any provision is deemed invalid, the remaining Terms remain in effect.

18. TERMINATION

We may terminate or suspend access to our services at any time if you violate these Terms.

19. GOVERNING LAW

These Terms are governed by the laws of Western Australia, Australia.

20. CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the website means you accept those changes.

21. CONTACT

📧 lananovastore@gmail.com

🌐 lananova.store